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Contact Us

  • Tunovos Boutique Synths
  • (682) 444-7172
  • 1079 W. Round Grove Rd., Suite # 300-536 Lewisville, TX 75067

About us

Welcome to Tunovos Boutique Synths Shop! Tunovos: Tune (English) + Novos (Latin) = New Tune. We aim to offer our customers a variety of the latest, most imaginative synthesizers and effects processors. Everyone here at Tunovos is a musician. Our passion for synthesizers and effects processors means that we provide our customers with nothing but the highest quality of products that are guaranteed to meet their needs and keep them inspired! We always keep an eye on the latest trends in synthesizers and effects processors, and put our customers’ wishes first. Our goal is to ensure we have satisfied customers who are able to let their individual styles shine through. The interests of our customers are always top priority for us, so we hope you will enjoy our products as much as we enjoy making them available to you.

Shipping & Returns

Returns Policy

Tunovos offers risk-free returns for nearly all items. Most items purchased from us have a 30 day return policy starting from the date of shipment. If an item return is initiated within 15 days of the original shipment date, no restocking fees will be charged.

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Return Exceptions

Used and Vintage gear is eligible for return within 14 days of receipt.

The following items are not eligible for return: 

  • Software
  • Special order items
  • Styluses / Cartridges
  • Microphones, breath controllers, or other instruments that require contact with the mouth in order to operate
  • DIY kits

Restocking Fees

Returns made after the 15-day risk-free returns cutoff are subject to a restocking fee of 15%. If an item is returned within the 15-day window but is damaged, missing a box or accessories, or is otherwise unfit for resale a restocking fee will be charged. Customers with a high volume of returns may have a restocking fee reimposed after account review. We reserve the right to raise or lower this percentage at our discretion.

 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.