Tunovos offers risk-free returns for nearly all items. Most items purchased from us have a 30 day return policy starting from the date of shipment. If an item return is initiated within 15 days of the original shipment date, no restocking fees will be charged.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Used and Vintage gear is eligible for return within 14 days of receipt.
The following items are not eligible for return:
- Special order items
- Styluses / Cartridges
- Microphones, breath controllers, or other instruments that require contact with the mouth in order to operate
- DIY kits
Returns made after the 15-day risk-free returns cutoff are subject to a restocking fee of 15%. If an item is returned within the 15-day window but is damaged, missing a box or accessories, or is otherwise unfit for resale a restocking fee will be charged. Customers with a high volume of returns may have a restocking fee reimposed after account review. We reserve the right to raise or lower this percentage at our discretion.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.